A couple’s dream day turned into a nightmare after they claimed they were denied a refund for their £11,000 wedding following a massive fire at the venue.
Bolton’s Molly Foster and Jordan Goldie have moved their wedding date four times and were due to wed at Thornton Manor on April 2, ECHO reports.
However, following a devastating fire at the hotel in Thornton Hough on February 5, venue bosses offered the couple a marquee instead, leading them to find a new venue. The couple now say Thornton Manor said they couldn’t afford to pay them back.
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“We were offered a marquee, but if we wanted we could get a much cheaper one,” said Miss Foster, 32.
“We actually found a new venue for the same day because we didn’t want to change the day anymore. Obviously that balance will have to be paid within the next two weeks.
“It’s supposed to be one of the most special days of our lives, but it just gets even more stressful.
“Thornton Manor told us they couldn’t afford to refund the money, but what about us?
“We can afford to pay for another wedding venue, but why should we pay again when Thornton Manor took our money for a service they were unable to provide?”
ECHO contacted Thornton Manor about the claims made by Miss Foster but received no response.
“I’ve never experienced such customer service,” the bride-to-be said.
“It’s not just us though – all of my guests have said they haven’t been refunded either.
“I feel even worse for all the people who had a room for the wedding but will have to book something else.”
The couple say their wedding guests had booked each of the 22 bedrooms as well as a number of cottages on the estate and claim all guests have now been told that Thornton Manor cannot refund any of them.
Miss Foster added that she had contacted her insurance about the wedding – but the insurance company will not pay and instead told the couple it was Thornton Manor’s responsibility.
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